Accessibility Statement
Using this website
We want everyone to be able to use the Release My Equity website with confidence — including older visitors, people with disabilities, and anyone in a difficult or vulnerable situation. This statement explains how we have designed the site for accessibility, where we know it still falls short, and how to get help if any part is hard to use.
1. Our commitment
Most of the people we help are aged 55 and over, and many tell us they find financial websites confusing or hard to read. We take that seriously. Clear, accessible communication is central to how we meet our obligations under the Financial Conduct Authority’s Consumer Duty — in particular that customers can understand our information and get the support they need — and to our duty to make reasonable adjustments under the Equality Act 2010.
2. The standard we aim for
We are working to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, the recognised international standard. We also follow established guidance on designing for people living with dementia and other cognitive or learning differences, because clear, calm and predictable pages help everyone.
3. How we have designed the site for accessibility
Across the website we have:
- used plain English written for a general audience, avoiding jargon where we can and explaining it where we cannot;
- kept navigation simple and consistent on every page, with a “skip to main content” link for people using a keyboard or screen reader;
- used large, readable text and strong colour contrast, and made sure no information is conveyed by colour alone;
- made the site work with your browser’s own text-size and zoom settings, so you can enlarge the page to suit you;
- clearly labelled every link, button and form field, and given keyboard users a visible outline showing where they are on the page;
- limited movement and animation, and honoured your device setting if you have asked it to reduce motion;
- labelled our calculators so they can be operated by keyboard and read aloud by screen-reading software.
4. How accessible this website is
We believe most of the website now meets WCAG 2.2 level AA. We describe it as partially conformant: most of the site meets the standard, but some parts do not yet, or have not yet been independently tested. We are continuing to improve it.
Known limitations
We are aware of the following and are working to address them:
• Our callback request form is provided by a third party (Pipedrive). We are confirming that it fully meets the accessibility standard. In the meantime, you can always reach us by phone or email instead (see below).
• Some older documents or downloads may not yet be fully accessible.
• We have not yet completed an independent accessibility audit; this statement is based on our own testing and review.
5. If you find any part of the site difficult to use
We are here to help — just ask
You never have to struggle with the website to deal with us. If any part is hard to read or use, or you would like information in another format — for example read to you over the phone, sent in large print, or talked through step by step — please get in touch and we will help. There is no charge, no pressure, and no rush.
Phone: 08085 010 222 (Monday to Friday, 9am–5.30pm)
Email: info@releasemyequity.uk
Post: 231 Elliott Street, Tyldesley, Manchester, M29 8DG
6. Telling us about a problem
We welcome your feedback. If you come across anything on the website that is hard to use, or that does not work with the assistive technology you rely on, please tell us using any of the contact details above. We aim to reply within one working day. Your feedback helps us put things right and improve the site for everyone.
7. If you are not satisfied with our response
If you contact us about an accessibility problem and are not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS), which gives advice on rights under the Equality Act 2010: www.equalityadvisoryservice.com | 0808 800 0082.
8. About this statement
This statement was prepared in June 2026 and reflects the website as it stands at that date. We review it regularly and after any significant change to the site. Equisure is a trading style of Release My Equity Limited, authorised and regulated by the Financial Conduct Authority (FRN 730866).
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